National Remote & Local Onsite Computer Network Troubleshooting

Small Office Computer/Network Systems

If you are not currently a Gold Group client and you have an immediate and urgent need for computer support, click here.

Long experience providing remote support has helped Gold Group develop professional skills and software tools to solve IT problems without the cost and delays associated with on-site service calls. Now Gold Group is offering remote support to small businesses anywhere in the United States. If the local network support options in your area are too expensive, limited in technical scope, or unavailable when you need help, Gold Group Tech has the solution.

Highlights of Gold Group's National Remote Support program include:

• Nationwide Remote Support for Windows and Cisco-based Networks

Gold Group’s Technical Response Center offers remote support for Windows and Cisco-based environments anywhere in the United States. Gold Group's certified professionals have the experience to help you troubleshoot and resolve network problems quickly and affordably. The breadth of technical expertise represented by Gold Group's team of engineers makes it possible to escalate even the toughest problems to appropriate specialists as required.

• Phone Support, Remote Troubleshooting and Network Administration

Gold Group's phone support, remote troubleshooting, and network administration services give your small business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Gold Group's professionals can provide your small business with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.

• VPN Support for Popular Gateways

Gold Group offers secure VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the engineers at Gold Group's Technical Response Center to access your network remotely without compromising system security.

• Easy Access to Gold Group's Team of Microsoft-Certified Professionals

Gold Group's team of Microsoft-certified technicians and engineers is ideal for customers in geographic regions that lack in-depth expertise in Microsoft's latest line of server technologies. All Gold Group engineers have over 10 years of experience supporting the Microsoft family of technologies.

• Optional 24x7 Support for Maximum Network Availability

For businesses with mission-critical applications, Gold Group offers the option of remote support services on a 24x7 basis. Combined with automated 24x7 server monitoring, this service can help ensure the highest network availability.

• Remote Server Monitoring with Microsoft Operations Manager

Gold Group offers nationwide remote monitoring services based on Microsoft Operations Manager so that your computer support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network free of stressful and costly service disruptions.

• In-depth Expertise in Microsoft's Leading Server Platforms

Gold Group offers in-depth expertise in Microsoft’s leading server platforms including Windows 2008 Server, Windows Server 2003, Windows NT, Microsoft Exchange Server 2007, Exchange Server 2003, Exchange 5.5 and SQL Server 2008.

• Per Minute Rates to Minimize Costs

Gold Group offers online help on a minute-by-minute basis, so you are billed only for the support you receive. Gold Group asks for no minimum fee for phone support and requires no ongoing subscription fee. This protects you from paying big invoices for quick repairs. Gold Group also offers affordable ongoing programs to outsource Help Desk Call Center support and to outsource Microsoft Operations Manager for round-the-clock server monitoring and performance reporting to track the health of your network.